I had an appointment a few weeks ago for an eye problem - I drove half an hour to get there and when I got in to see him he said he doesn't do those procedures now and said he would refer me to someone who does.
I drove half an hour to the same private hospital for an appointment about my back. On arrival the receptionist looked baffled and then said she would get someone to come and see me as the consultant had no clinic there that morning.
I did go back later and all the consultant said was "did you not fancy a trip over to the other hospital" - I refrained from saying that unless I could be teleported it would have taken me a further hour to get there so would obviously not be in time for the appointment, as I was at the correct place on the letter at the correct time.
If I had taken time off work I would have been even more infuriated as it would have cost me wages as well as fuel.
I am even wondering who I could possibly complain to about any of this as he obviously wasn't bothered - the hospital? (they only book the rooms not the clients I presume), the secretaries? (like they are likely to bother any more than him), the insurance provider? (it didn't cost them any more and it wasn't their fault).
I does make you wonder, doesn't it..........