Natural Gemstone Pendants - handmade by me in the United Kingdom


I make unique one-of-a-kind pendants using natural gemstones like Agate, Amethyst, Jasper and Quartz but at very affordable prices. If you want to be different from the crowd, then check out my pendants and other items. You will never see anyone wearing the same as you.

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Wednesday, 14 November 2012

How ridiculous! Littlewoods Catalogue needs to get their act together!

This is not the first time I have had problems with Littlewoods but as I like to buy my clothes from catalogues rather than dragging round the clothing shops in and out of tiny smelly changing rooms I persevere with them.

I hadn’t bought any new clothes for a while but wanted to get some for the winter so I chose some items and checked my emails in the offers file I keep to see if any offers were still in date.

Yes I found one with 15% off clothing and 10% off home and electrical – great I thought.  OK it’s been sitting there a while as it was sent last November but the expiry date was 28 October 2012 and seeing as it was now only 6 October I was well within the expiry date.

Would the code work – no it wouldn’t! 

So I placed the order anyway and immediately sent an email to Littlewoods to explain that it wouldn’t accept the code and could they please add it to my order so that I would receive the 15% discount.

I received their acknowledgement of my email which said they would get back to me.  This was followed a day or so later with an email saying it was going to be dealt with by the appropriate department.

This same scenario carried on for over a month – me chasing, them sending the same type of emails.

I received my monthly statement – no discount.

Now I hadn’t ordered from them for quite a few months so you would think they would be only too pleased that I had chosen to order with them again and would honour the discount without pause.

No – just pass-the-buck emails.  Presumably the idea is that you are expected to just give up and pay the full price.

But I ordered more than I would have because of the discount. 

I rang their customer service department and after putting me on hold for ages the person came back and gave me an address to send a hard copy of the email to so they could see it.

I had already sent a copy of the email as an attachment on one email and copied it on to the email another time.

So in this modern computer age where I received the offer online and I ordered online, I am expected to print a copy of their email to me and post it off to them by snail mail, only for them to still possibly ignore that 15% discount.

I feel I should take this to some trading standards thing or somewhere as this is ridiculous. 

I have their email as proof of their offer and the date had not expired when I placed the order.  What more do they want from a customer who has been with them for decades.

I do buy from other catalogues as well as I like to have a wide choice but Littlewoods are the only ones I seem to have problems with (well apart from La Redoute who never seem to send you the gift they have on offer at the time and send you a replacement crappy gift – but I wont go into that).

I will see what transpires with my Littlewoods discount!

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