How ridiculous! Littlewoods Catalogue needs to get their act together!

This is not the first time I have had problems with Littlewoods but as I like to buy my clothes from catalogues rather than dragging round the clothing shops in and out of tiny smelly changing rooms I persevere with them.

I hadn’t bought any new clothes for a while but wanted to get some for the winter so I chose some items and checked my emails in the offers file I keep to see if any offers were still in date.

Yes I found one with 15% off clothing and 10% off home and electrical – great I thought.  OK it’s been sitting there a while as it was sent last November but the expiry date was 28 October 2012 and seeing as it was now only 6 October I was well within the expiry date.

Would the code work – no it wouldn’t! 

So I placed the order anyway and immediately sent an email to Littlewoods to explain that it wouldn’t accept the code and could they please add it to my order so that I would receive the 15% discount.

I received their acknowledgement of my email which said they would get back to me.  This was followed a day or so later with an email saying it was going to be dealt with by the appropriate department.

This same scenario carried on for over a month – me chasing, them sending the same type of emails.

I received my monthly statement – no discount.

Now I hadn’t ordered from them for quite a few months so you would think they would be only too pleased that I had chosen to order with them again and would honour the discount without pause.

No – just pass-the-buck emails.  Presumably the idea is that you are expected to just give up and pay the full price.

But I ordered more than I would have because of the discount. 

I rang their customer service department and after putting me on hold for ages the person came back and gave me an address to send a hard copy of the email to so they could see it.

I had already sent a copy of the email as an attachment on one email and copied it on to the email another time.

So in this modern computer age where I received the offer online and I ordered online, I am expected to print a copy of their email to me and post it off to them by snail mail, only for them to still possibly ignore that 15% discount.

I feel I should take this to some trading standards thing or somewhere as this is ridiculous. 

I have their email as proof of their offer and the date had not expired when I placed the order.  What more do they want from a customer who has been with them for decades.

I do buy from other catalogues as well as I like to have a wide choice but Littlewoods are the only ones I seem to have problems with (well apart from La Redoute who never seem to send you the gift they have on offer at the time and send you a replacement crappy gift – but I wont go into that).

I will see what transpires with my Littlewoods discount!